Provide premium, tailored service to each customer. Uphold BMW/MINI/RR brand standards and enhance customer loyalty. Boost sales of aftersales products and services. Perform and promote services and products, ensuring customer satisfaction. Understand service process steps and relevant KPIs. Facilitate smooth cooperation between departments and support marketing activities. Conduct follow-up calls and coordinate service appointments. Manage customer inquiries regarding appointments, complaints, and pricing. Maintain updated customer data and prepare service appointments. Estimate costs and communicate updates to customers. Assist with accident claims and coordinate replacement vehicles. Generate customer invoices and manage related administrative tasks. Maintain a clean, professional environment and appearance.