The Service Advisor is responsible for managing customer service interactions in the aftersales department, ensuring a smooth service experience from vehicle intake to delivery. The role focuses on customer satisfaction, accurate job documentation, and effective coordination between customers and the workshop team.

Key Responsibilities

• Greet customers promptly and professionally, ensuring a warm welcome to the service center

• Perform active vehicle reception, including initial inspection and documentation of vehicle condition

• Listen carefully to customer concerns and accurately record all service requests

• Open detailed and accurate job cards with clear descriptions of required work

• Explain service processes, estimated costs, and completion timelines to customers

• Obtain customer approval before starting any repair or additional work

• Plan and schedule service work in coordination with workshop capacity

• Monitor job progress and maintain regular updates to customers on service status

• Ensure quality control by confirming all requested work is completed to standard

• Conduct final vehicle inspection prior to delivery

• Clearly explain completed work, charges, and invoice details during vehicle handover

• Ensure smooth and timely vehicle delivery with customer acknowledgment

• Follow up with customers after service to confirm satisfaction and address any concerns

• Handle customer complaints professionally and ensure timely resolution

• Promote additional services, maintenance packages, and genuine parts when appropriate

• Maintain accurate records in CRM/DMS systems

• Ensure full compliance with company policies and Chery aftersales standards